Frequently Asked Questions

Frequently Asked Questions — White Brick Salon

We’re all about transparency, ease, and making sure you feel confident before you even step through our doors. Below are some of our most frequently asked questions. If you don’t see what you’re looking for, text us—we’re happy to help.

Q: Where are you located and what’s the parking situation?
A: White Brick Salon is located on Capitol Drive in Brookfield, Wisconsin. This is easily accessible via Hwy 43, and about 20 minutes from both downtown Milwaukee to the East or the Lake Country area to the West. We have our own private parking lot with plenty of space, including overflow parking behind the building. No meters, no hassle—just easy access so you can arrive stress-free.

Q: How do I know which service to book?
A: If you’re unsure of what service is best for your goals, you can either book a complimentary consultation or text us your current hair and inspo photos. Our front desk team will help guide you to the best stylist and service match.

Q: Do you require a consultation for extensions?
A: Yes. A consultation is required prior to booking any extension service. This ensures we color-match accurately, determine your ideal method, and answer any questions before you commit.

Q: Are deposits required for extensions?
A: Yes. All extension installs require a deposit to secure your appointment. A credit card is also required on file at the time of booking.

Q: What if I need to cancel or reschedule?
A: We get it—life happens. We ask for at least 24 hours notice to cancel or reschedule any appointment. If you don’t attend your appointment without alerting us or have to cancel or reschedule within 24 hours, a 50% service fee will be automatically charged to your card on file. We do our best to be understanding, but out of respect for your stylist and other clients, please let us know as soon as you have any conflicts. 

Q: Can I bring someone with me to my appointment?
A: We’re happy to welcome your guests, but ask that you keep in mind the salon space is cozy. For longer appointments, we recommend coming solo so you can fully relax. We all love kids, but in order to provide the luxury experience for our guests, while keeping in mind the safety of your child, we ask, anyone under the age of 13 has an additional guardian to supervise them while in the salon.

Q: Do you offer bridal or group bookings?
A: We love helping you get ready for your wedding events—engagement photos, bridal showers, bachelorettes, and of course, the big day for wedding guests. Contact our front desk team for the best experience.

Q: How do stylist levels work?
A: Our stylists are tiered by experience and demand. All stylists are trained to meet White Brick’s high standards—levels simply reflect tenure and availability. If you’re not sure who to book with, we’re happy to match you.

Q: Do you sell products in-salon?
A: Yes! We carry a curated range of styling and care products, including the full Goldie Locks line. Ask your stylist for recommendations tailored to your hair goals.

Need help with something else?
Shoot us a text or visit our Contact page—we’re here for all your hair questions.